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Terms of sale

In force as of 6 September 2026. The French version prevails for interpretation, without prejudice to the mandatory provisions of the consumer's country of residence.

Article 1 — Purpose and scope

These terms of sale govern the sale, to consumers, of the guided electric-bike tours with tasting stops ("the tour" or "the service") offered under the Wander Gourmet brand by Wander SAS ("Wander"). These terms of sale are available at all times on the site, and the written confirmation referred to in Article 3 includes a link allowing you to consult them and to keep them. Payment of the price or of the deposit, which forms the contract under the conditions of Articles 3 and 5, constitutes acceptance of these terms of sale in the version in force on the date of that confirmation. The specific terms stated on the confirmation prevail over these terms of sale, but may not deprive you of the rights these terms grant you where the latter are more favourable to you.

Article 2 — Nature of the service

Wander designs, organises and hosts the guided tour. The tastings offered during the tour are prepared and served by artisans, on their own premises. Wander does not prepare, handle or serve any food. Any drinks, including alcoholic ones, are served by the artisan at their own venue. This description of the respective roles is provided for information only and does not restrict the rights the consumer holds by law against Wander.

Article 3 — Booking

Booking requests are made via the site form, by email or by any other agreed means; a request does not constitute a booking. Wander replies with a written confirmation stating the date, the time, the meeting point, the neighbourhood, the format chosen, the number of participants, the total price payable, the payment terms and the payment deadline, and including a link to these terms.

That confirmation constitutes a firm offer: Wander holds the date, your place and the price stated in it at your disposal for seven days, and at the latest until forty-eight hours before the proposed date. Where the confirmation is sent to you less than forty-eight hours before that date, it states the day and the time by which payment must be made, which replace that period. Once the period of validity has passed, the confirmation lapses and a fresh request is required.

The contract is formed only upon receipt by Wander of the agreed payment, within that period. For as long as that payment has not been received, you are bound by nothing: you owe no sum and remain free not to proceed. Wander, on the other hand, is bound by its confirmation throughout its period of validity; it may withdraw the confirmation before that term only if the service can no longer be provided on the proposed date, for one of the reasons set out in Article 7.2 or in the event of a temporary suspension of the activity. It then informs you in writing without delay; the withdrawal takes effect only upon receipt of that written notice, you owe Wander nothing, and any sum already paid is refunded to you in full within fourteen days.

A shared tour has no more than five participants per host. For any one date, Wander does not allow more confirmations to run at the same time than it has places to hold. Should it nonetheless receive more payments than places, each contract is formed upon receipt of the corresponding payment; Wander informs the customer whose place it cannot hold that same day and offers them, at their choice, a second departure on the same date, another date, or a full refund of the sums paid within fourteen days.

Article 4 — Prices

Prices are stated in euros, inclusive of all taxes, per person, tastings included, unless stated otherwise. Prices shown on the site are indicative; the firm price is the one on the booking confirmation. The price depends on the format chosen, defined by the number of houses visited, two, three or four, and by its duration. Each guide leads no more than five participants; beyond that, a second guide and a second convoy are offered at the same prices, subject to availability. Private or group services are billed for at least three people, whatever the number of participants present; bespoke services and companies are subject to a specific quote.

Article 5 — Payment

Payment is made by the means indicated on the confirmation, secure online payment link or bank transfer, before the date of the tour and within the period of validity of the confirmation. The contract is formed upon receipt of the payment by Wander, and not upon the sending of the confirmation. Payment is deemed received on the date on which you issued it: the date of the transaction evidenced by the payment provider for a payment made by link, the date of the transfer order shown on your bank statement for a bank transfer. The time the funds take to reach us cannot be held against you: a payment issued before the confirmation expires forms the contract, even if it reaches Wander after that term.

As soon as that payment is received, and in any event before the service begins, Wander sends you by email, on a durable medium, the confirmation of the contract required by Article L. 221-13 of the French Consumer Code: it sets out Wander's identity and contact details, the essential characteristics of the service, its date, its time, its meeting point, its duration and its total price inclusive of all taxes, the information that the service, being provided on a specific date, gives rise to no right of withdrawal, the cancellation and rescheduling terms of Article 7, the complaints procedure and the contact details of the consumer mediator; these terms are appended to it and the payment receipt is attached.

For private or group services, a deposit may be required: its receipt forms the contract, the balance being paid by the agreed deadline, where applicable on site before departure. If Wander is unable to proceed after having received a payment, the sums paid are refunded to you in full within fourteen days.

Article 6 — Right of withdrawal

In accordance with Article L. 221-28, 12° of the French Consumer Code, the 14-day right of withdrawal does not apply to contracts for leisure services provided on a specific date or period. As our tours are provided on an agreed date, the contract formed under the conditions of Articles 3 and 5 gives rise to no right of withdrawal. For as long as that contract is not formed, you are bound by nothing and remain free not to act on the confirmation, at no cost and without giving reasons. The cancellation and rescheduling terms of Article 7 apply instead.

Article 7 — Cancellation and rescheduling

7.1 By you

Any cancellation or rescheduling request must be sent to contact@wander-gourmet.paris. Unless specific terms are stated on the booking confirmation, the following scale applies:

The 50% retained in the last forty-eight hours corresponds to the costs Wander has already incurred, host mobilised and tastings ordered from the artisans. In the event of duly justified force majeure preventing you from taking part, rescheduling is sought as a priority and no amount is retained.

7.2 By Wander

Wander may cancel or reschedule a tour in the event of force majeure, weather making safety uncertain, an insufficient number of participants or a partner's unavailability. In that case you are offered a reschedule or a full refund of sums paid, to the exclusion of any other compensation.

The minimum number of participants for a shared tour is set at 3. That number is assessed by reference solely to the places for which Wander has received payment, that is to say the contracts formed within the meaning of Article 3. No later than 7 days before the agreed date, Wander informs you in writing that the departure is confirmed or that it is cancelled for want of a sufficient number of participants; in the latter case, the rescheduling or the full refund provided for above are offered to you, and unpaid confirmations for that departure are withdrawn and may no longer be paid. Where your request is received less than 7 days before the proposed date, that information is given to you with the confirmation or, at the latest, upon receipt of your payment. This departure minimum does not apply to private or group tours, which are billed for at least three people, whatever the number of participants present.

7.3 Unavailable house

The number of houses visited, two, three or four depending on the format, is an essential characteristic of the service. If one of the planned houses is unavailable, Wander replaces it with a house of an equivalent kind in the same neighbourhood. If no replacement is possible and the tour goes ahead with one house fewer, the price is reduced by 17.5% per missing house for a two-house format, by 11.67% for a three-house format and by 8.75% for a four-house format; the corresponding sum is refunded to you within fourteen days of the tour (Article 1223 of the French Civil Code).

Article 8 — Conduct, safety and participant obligations

The participant declares that they are able to ride a bike and fit for moderate physical activity. During the tour, they undertake to:

Wander reserves the right to exclude, without refund, any participant whose behaviour compromises their own safety or that of the group. The tour is not suitable for people for whom the activity is medically inadvisable. Minors may take part only if accompanied by a responsible adult, who remains responsible for supervising them throughout the tour; no alcohol is served to them. Taking part requires sufficient ability to ride a bike; the precise conditions (age, height, passenger configuration where applicable) are indicated at booking depending on the tour chosen.

Article 9 — Allergies and food information

The participant is invited to report allergies, intolerances or dietary requirements in their booking request, and in any event before the payment that forms the contract. Wander passes this information on to the artisans on the route and requests from them the information on the fourteen regulated allergens listed in Regulation (EU) No 1169/2011, "INCO". As the food is prepared in workshops where other products are handled, the presence of traces cannot be ruled out. Participants with a severe allergy are invited to say so as soon as they make their request, so that the suitability of the tour can be assessed with them before the written confirmation is sent.

Article 10 — Liability

In accordance with Article L. 221-15 of the French Consumer Code, Wander is liable as of right towards the consumer for the proper performance of the obligations arising from the distance contract, whether those obligations are performed by Wander or by other service providers, without prejudice to its right of recourse against them. Wander may be relieved of all or part of that liability by proving that the failure to perform, or the poor performance, of the contract is attributable to the consumer, to the unforeseeable and insurmountable act of a third party to the contract, or to force majeure.

Article 11 — Complaints and consumer mediation

Any complaint must first be sent in writing to contact@wander-gourmet.paris. Failing a satisfactory reply within two months, and in accordance with Articles L. 612-1 et seq. of the French Consumer Code, the consumer may use a consumer mediator free of charge. As Wander SAS operates in the tourism sector, the competent mediator is: MTV Médiation Tourisme Voyage — www.mtv.travel (postal details and referral procedure available on that site). For a cross-border dispute, a consumer residing in another Member State of the European Union may also contact the European Consumer Centre of their country of residence.

Article 12 — Personal data

Data collected is processed in accordance with the privacy policy.

Article 13 — Image

Photographs or videos may be taken during the tour. They are used for communication purposes only with the agreement of the identifiable persons concerned; you may object at any time.

Article 14 — Governing law and disputes

These terms are governed by French law. Failing an amicable settlement, disputes fall under the competent courts under ordinary law.